Terms & Conditions

Last updated: 1 October 2026

1. About These Terms

These terms apply to every quote, inspection and treatment carried out by Sherpa Pest Control. By accepting a quote or booking a service you agree to them. Where your written quote or service report says something different for a particular job, the quote or service report applies to that job.

2. Quotes and Bookings

Quotes are free, itemised and carry no obligation. There is no call-out fee for a standard quote or inspection within our service area.
A quote is based on the information you give us and what can be seen on the day. If the property or the extent of the infestation turns out to be materially different, we will tell you and agree any change with you before work starts.
Your quote sets out the treatment plan, the products to be used, the warranty period that applies and the total.
Payment is due on completion of the service unless your quote or account terms say otherwise.

3. Six-Month Service Warranty

Wherever you see “6-month warranty*” on this website, this section is what the asterisk refers to.

3.1 What is covered

The six-month service warranty applies to these treatments at residential properties:

Bed bug treatments
German cockroach treatments
General pest treatments, for the pests listed on your service report

The warranty runs for six months from the date of the treatment. It covers the pests we treated, in the areas we treated, as recorded on your service report.

3.2 What we will do

If the treated pests return to the treated areas inside the warranty period, we will come back and re-treat those areas at no charge. The warranty provides re-treatment. It does not provide a refund, and it does not cover the cost of other operators, replacement furniture or belongings, or any other loss.

3.3 Conditions

The warranty applies only where:

the invoice for the original treatment has been paid in full;
the preparation instructions we gave you before the treatment were followed;
the aftercare advice on your service report has been followed, including any laundering, cleaning, decluttering and hygiene steps;
every follow-up visit included in your treatment plan went ahead, and we were given access to carry it out;
the treated areas have not been washed down, painted over, sprayed with other products or otherwise disturbed in a way that removes or contaminates the treatment; and
you tell us about the returning activity during the warranty period and give us reasonable access to inspect and re-treat.

3.4 What is not covered

New introductions. Bed bugs and German cockroaches travel in with people and goods. Pests brought into the property after the treatment, for example in luggage, second-hand furniture, appliances, cartons, deliveries or with visitors, are a new infestation and not a warranty matter.
Untreated neighbouring properties. In units, townhouses, duplexes and other shared buildings, pests moving in from an adjoining property or common area that we were not engaged to treat.
Areas and pests we did not treat. Rooms, structures or pest species that are not listed on your service report.
Areas we could not access on the day of treatment, as noted on your service report.
Building and hygiene issues we have reported to you that are left unaddressed, such as leaks, gaps, heavy clutter or food waste that keep the infestation supplied.
A change of occupant. The warranty is given to the customer named on the invoice at the treated address and is not transferable.

3.5 How to make a warranty claim

Call 0423 089 778 or use our contact page as soon as you notice activity. Have your invoice or service report number ready. We will arrange an inspection, and where the warranty applies, re-treat at no charge.

4. Services With Their Own Terms

The six-month service warranty does not apply to termite inspections, termite treatments and barriers, rodent control, wasp and bee nest removal, bird control and proofing, possum removal, end-of-lease treatments, or commercial and strata programs. Where one of these services carries a warranty or service period, it is set out in writing on your quote.

5. Australian Consumer Law

Our six-month service warranty is given in addition to your rights under the Australian Consumer Law, and nothing in these terms limits or excludes those rights.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

6. Contact

Sherpa Pest Control, Marsden Park NSW 2765, ABN 74318103163.
Phone: 0423 089 778
Email: info@sherpapestcontrol.com.au

Questions about any of this before you book? Get in touch or check the FAQ.